THE IMPORTANT BITS
REFUND POLICY
Last updated 11 September 2026
A CLEAR WAY BACK
Unused goods may be returned within 30 days of delivery, subject to the conditions below and applicable consumer rights.
01. RETURN ELIGIBILITY
Items should be unused, complete and returned in their original condition and packaging where reasonably possible.
02. DAMAGED OR INCORRECT ITEMS
Contact support promptly with the order number and clear photographs so the team can confirm the appropriate resolution.
03. RETURN POSTAGE
Available return methods and any applicable postage responsibility are confirmed before the item is sent back.
04. REFUND TIMING
Approved refunds are returned to the original payment method after inspection; bank processing time can vary.